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To be moved out of Engineering

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• Engaging in technical cooperation talks with technical ecosystem (web agencies | - All types of customers
• Participating in meetings with A-segment customers, giving technical guidance
• Engaging in technical cooperation talks with web agencies and OEMs | | Additional Tasks | - Monitoring technical performance metrics
• Handling end consumer feedback in Ticket system & filtering for relevant feedback
• Support with product testing
• Translations in translation tool | - Monitoring technical performance metrics
• Ownership of at least one smaller or mediocre category that requires continuous effort | - Monitoring technical performance metrics
• Ownership of at least one major category that requires continuous effort, including the engagement of internal stakeholders from other departments | | Interpersonal Skills | Communication: Clear and concise communication with internal teams and clients

Team-Work: Ability to take small sub-tasks of internal projects

Customer Service: Basic capabilities in managing technical client queries and providing solutions.

Problem-Solving: Ability to identify and articulate problems and suggest possible solutions. | Conflict resolution: Managing and resolving issues that might arise among clients and partners within the ecosystem

Customer Management: Proactively managing customer expectations and ensuring successful integrations.

Leadership: Ability to lead internal projects and mentor junior team members. | Strategic Leadership: Aligning the integration team’s strategies with the organizational goals and driving initiatives.

Stakeholder Management: Navigating relationships and expectations from high-level stakeholders within and outside the organization.

Innovative Thinking: Proposing and implementing innovative solutions to improve the integration process. | | Technical Skills | System Understanding: Basic understanding of the systems and technologies used in integration processes.

Integration Basics: Foundational knowledge of and understanding technologies used within the integration process

Debugging: Ability to troubleshoot basic issues during the technical onboarding process. | Advanced Integration: Handling more complex, multi-system integration projects with higher stakes.

Project Management: Overseeing the full lifecycle of smaller integration projects - from planning to execution.

Technical Troubleshooting: Identifying, diagnosing, and resolving complex technical issues. | Optimization: Continuously improving and optimizing existing integration processes and solutions - in alignment with Head of Tech Ops

Advanced Project Management: Overseeing the full lifecycle of smaller integration projects - from planning to execution. | | Domain Expertise | AutoUncle Business Expertise: Familiarity with the business model and commercial products

System Interaction: Basic understanding of how the company’s systems interact. | AutoUncle Business Expertise: Good understanding of business model and commercial products and how they interact with other systems.

System Interaction: Good understanding of how the company’s systems interact, and deep understanding of specific systems | AutoUncle Business Expertise: Deep understanding of thebusiness model and commercial products. Being able to explain them to new joiners or juniors. Able to identify opportunities for innovation.

System Interaction: Good understanding of how the company’s systems interact, and deep understanding of specific systems. Should drive the vision of how the systems they are familiar with will evolve in the future, providing proactive advice on how to improve them | | | | | | | | | | |